Pokerog Terms & Conditions — A Complete Guide for Users

These terms and conditions apply to the use of the Pokerog platform (website: pokerog.net) and all related services. "We", "Pokerog", or "the Platform" refers to the entity operating pokerog.net. "You" or "user" refers to any individual who browses this site or creates an account.

By accessing or using Pokerog, you are considered to have fully read, understood, and agreed to these Terms and Conditions. If you disagree with any part of them, please refrain from using the platform.

The core purpose of these terms is to clearly define the rights and responsibilities of both Pokerog and its users. Transparency is our guiding principle — which is why all terms are written in plain, straightforward English so any user can easily understand them.

The following eligibility requirements must be met to use Pokerog:

• You must be at least 18 years years old.
• You must use the platform voluntarily and of your own free will.
• You must hold a valid national ID card or passport.
• You must register with complete and accurate information.
• Each person may hold only one account.

Pokerog may request identity documents at any time for age verification. If the required documents are not submitted within 7 business days of the request, withdrawals will be temporarily placed on hold.

To create an account on Pokerog, you'll need your name, mobile number, email address, and date of birth. All information provided during registration must be accurate and up to date.

You are solely responsible for the security of your account. Keep your password confidential, use a strong password, and enable two-factor authentication (2FA).

• Do not share access to your account with anyone else.
• If you notice any suspicious login activity, change your password immediately and notify support.
• Pokerog will not be held liable for any unauthorized access if the user has failed to follow recommended security practices.

Pokerog supports Bangladesh's major payment methods — Mobile Pay, Nagad, Rocket, VISA, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT).

Withdrawal requests are processed after verification is complete. Any bonus funds must meet the required rollover conditions before they can be withdrawn. It is recommended that the payment method used for withdrawal matches the one used for the original deposit.

Pokerog follows a set of core principles for accepting and settling bets that apply equally to all users.

• Once a bet is confirmed, it cannot be changed or cancelled (except via the Live Betting cashout feature).
• If a match or event is cancelled, the stake for that bet will be refunded.
• If one leg of an accumulator bet is cancelled, that leg's odds will be counted as 1.00.
• If an error in the odds is identified, Pokerog reserves the right to void the affected bet.
• The minimum bet amount is ৳10 and the maximum single bet is ৳50,000.

All bonus offers on Pokerog are subject to specific terms and conditions. Please read the individual offer terms carefully before claiming any bonus.

• Every bonus comes with a rollover requirement that must be met before a withdrawal can be made.
• Expired bonuses are automatically cancelled.
• Multiple bonuses cannot be claimed by the same person, device, IP address, or household.
• Pokerog reserves the right to modify or discontinue any bonus program at any time.
• Only bets placed at odds of 1.5 or higher will count towards rollover calculation.

The following activities are strictly prohibited on Pokerog. Violations may result in account termination and, where applicable, legal action.

• Operating multiple accounts under the same identity.
• Using fraudulent payment methods or initiating chargebacks.
• Placing bets using bots, scripts, or automated software.
• Participation in odds manipulation or any match-fixing activity.
• Selling, transferring, or renting your account to another person.
• Using the platform for money laundering or concealing the source of illegal funds.
• Harassing or abusive behavior toward other users.

Pokerog's fraud detection system operates 24/7. Any suspicious activity triggers an immediate account review.

Pokerog reserves the right to suspend or permanently terminate an account without prior notice in the following circumstances:

• If a breach of the Terms and Conditions is established.
• If false identity or fraudulent documents are used.
• Prolonged inactivity (no login or transaction for 12 consecutive months).
• At the user's own request (self-exclusion).
• By order of a court or regulatory authority.

Pokerog believes betting is a form of entertainment — it should not be treated as a primary source of income. That is why we place the highest importance on responsible gaming.

The following responsible gaming tools are always available on Pokerog:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limit: The maximum number of bets allowed within a single day.
• Session Timer: Automatic logout after a set period of inactivity.
• Cooling-Off: Temporary account suspension for 7 days, 1 month, or 6 months.
• Self-Exclusion: Permanent account closure at the user's own request.

Pokerog treats the security of your personal data as its highest priority. Our full policy on how we collect, store, and use your information Privacy Policy page.

• Your information is never sold to third parties.
• All data is secured with 256-bit SSL encryption.
• Anonymous analytics may be used to improve our services.
• You may request the deletion of your data at any time.

Pokerog reserves the right to amend these Terms & Conditions at any time. Users will be notified in advance of any significant changes via email or in-app notification.

Continued use of the platform after updated terms take effect constitutes your acceptance of those terms. If you do not agree to the new terms, please close your account and complete any pending withdrawals.

For any questions, complaints, or disputes regarding these terms, please contact the Pokerog support team.

• Email: support@pokerog.net
• Live Chat: Available 24/7 at the bottom-right corner of the website
• Language: Support available in Bengali and English

An initial response will be provided within 3 business days of receiving a complaint. Complex matters may take up to 14 business days to resolve.